* No return, exchange, or replacement for regular products in normal circumstances.
* Wrong product delivered: customer can raise a claim and appropriate resolution/replacement will be provided.
* Damaged lighting products: claim will be accepted only if the customer provides a complete, continuous unboxing video showing the sealed package being opened, along with clear photographs of the damage.
* Unboxing video is mandatory for any damaged lighting claim. Without an unboxing video, the damage claim will not be accepted.
* Damage claims should be raised within 48 hours of delivery.
* Customized products are non-returnable, non-exchangeable, and non-refundable.
* Customized products require 100% advance payment and will not be available under COD.